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Senior Technical Support Analyst

Region Kraków
Branża IT Services
Wynagrodzenie Stawka: do 12 000-18 000 zł netto + VAT na B2B. (zależne od doświadczenia)
Nr referencyjny STSA/KRK
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Location: Cracow.

Cooperation: we prefer a B2B contract, but we are also open to other forms of employment.

Rate: up to PLN 12,000-18,000 netto + VAT on B2B. (dependent on experience)

 

JOB DESCRIPTION:

  • Technical Support Analyst will serve as the product subject matter expert.
  • This position will serve as a centralized contact for the SHS Customer Care Level 1 and Level 2 support teams as well as a liaison between application and product owners by handling incoming support cases and being accountable for level 3 support.
  • Qualified candidates will have experience in understanding and trouble shooting application communications, web-based architectures, server/database connectivity, stored procedure calls, as well as the ability to identify trend sand perform root cause analysis.

 

EXPECTATIONS:

  • Develop an in depth functional understanding, including needs of client/users.
  • Develop an in depth technical understanding of the PMS application and all connected interfaces.
  • Ability to understand application performance and drive improvements/address challenges.
  • Assist with technical escalations and any crisis management events.
  • Identify and propose defect prioritization and enhancement opportunities to improve customer satisfaction of product and support.
  • Serve as a 3rd level support contact in support of Customer Care teams.
  • Address customer inquiries/issues via case-based workflow system and meet SLAs and goals.

 

TECHNOLOGY:

  • Minimum 3 years related experience with demonstrated progressive responsibility over the last 2 years.

 

Primary requirements:

  • Unix/Linux.
  • Production Application Support.
  • Basic DB knowledge.
  • Advanced ITIL process.
  • Any ITSM tool experience.
  • Advanced Shell Scripting.
  • Advanced DevOps support experience.
  • F5/Any load balancer experience.

 

Secondary requirements:

  • Autosys/Any Job scheduler tool experience.
  • Basic MQ knowledge.
  • SQL knowledge.
  • PEARL/ PYTHON scripting experience.

 

We offer:

  • Competitive salary.
  • Good office location in Cracow.
  • Stability of employment.
  • Package of additional benefits (insurance, medical card).
  • Flexible working hours (7-19).
  • 2 days of remote work per week.
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Prosimy o umieszczenie w CV następującej klauzuli: „Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 roku o Ochronie Danych Osobowych; tekst jednolity: Dz.U.z 2014r., poz.1182 ze zm.).”

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