Oferty pracy

Operations Team Leader / Operations Subject Matter Expert

Region Warszawa
Branża Finance & Accounting
Wynagrodzenie up to 15 000 PLN gross
Nr referencyjny SME/MN/042018
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Responsibilities

  • Taking part in setting operational processes for the new backoffice function in Poland and contact center located abroad.
  • Participating in requirements definition, preparation and testing of IT systems (Agile methodology), working in close co-operation with the Product Owner and SMEs from other functions.
  • Preparing procedures and user manuals.
  • Defining and prospering documentation of handovers between processes.
  • Designing and implementing key operational processes including: Inbound / outbound call centre services , applications registration, AML verification, premium matching, servicing processes, selected financial processes, supporting processes
  • Defining MI & reporting requirements and preparing operational procedures and other documents required to achieve operational readiness.
  • After the go live either remain for the next phases of the project or assume a managerial position of a team responsible for projects delivery and reporting / process support for the Customer Service Team.
  • Actively participating in the next stages of the project, including transfer of servicing of the existing portfolio of customers / products.

 

 

Desired Skills

  • Full working proficiency in English.
  • Deep understanding business processes in life insurance and/or TFI markets.
  • Experience gained within customer service area processes in financial institutions/ insurance.
  • At least 3 years of professional experience in an Expert or managerial position in customer service / backoffice processes in a financial institution in the following areas: life insurance, TFI and/or Shared Service Centers in life incurance/TFI servicing.
  • Experience in launching start-up and/or Shared Service Centers.
  • Practical experience with Process Optimisation Methodologies (e.g. Lean Six Sigma).
  • Ability to work in an international environment in an SME  position.
  • Ability to work in a dynamic environment.
  • Good communication and interpersoanal skills.
  • Good experience in process design and optimisation.

 

We offer

  • Possibility to become a part one of the most prestigious companies in professional insurance services sector.
  • Professional working environment.
  • Great benefit package.

 

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Prosimy o umieszczenie w CV następującej klauzuli: „Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 roku o Ochronie Danych Osobowych; tekst jednolity: Dz.U.z 2014r., poz.1182 ze zm.).”

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